FAQ

What is your phone number and address?

Phone - 212 365 0234

Office - 380 Lexington Ave., 17th Floor, New York, NY 10168

What is the best way to ask a questions?

Call us at our New York City office at 212 365 0234 from 9AM - 6PM Monday - Saturday or e-mail us at info@borntotailor.com. Also, feel free to use contact form on our Contact Us page to get in touch with us.

What is your price range?

Suits start around $699 to $1899. Shirts start at $99 to $199. Blazers are two-thirds the price of a suit, and pants run about one-third the price of a suit. Because of the silk facing, Tuxedos are $100 to $200 more than a suit. Topcoats are the same price as Suits.

What can you do for me that a regular store doesn't offer?

A retail store carries a standard inventory, and that's all they can offer you. Whenever you buy from a retail outlet, you are always buying 'off the rack'. Here at Born To Tailor, everything is custom tailored. This is our only business. It's how we can create fully custom made suits, shirts, pants and coats in the exact style and fabric of your choice. In addition, we offer you the following premium features at no extra charge.

  • Hand-embroidered initials or your full name inside the jacket
  • Hand-picked and matched linings and buttons
  • Fully canvassed jackets
  • Functional button holes on sleeves
  • Inside arm shields
  • Hand-cut, hand turned collars
  • Monograms
  • Generous tails

How are you different from the other custom tailors who advertise on the Internet? Why should I choose you?

Glad you asked. It's true, there are other companies. Our point of difference is how we take care of our customers. It shows in the craftsmanship details, the way we respond to requests, and ultimately in the value of each garment that bears the Born To Tailor name.

Can I schedule an on-site visit with your Creative Director in my home or office?

Certainly. If you, your friends, colleagues, and/or family members are interested in custom tailored clothing, we will be happy to make the arrangements. Our Creative Director travels extensively throughout the US and Europe.

Does Born To Tailor offer a guarantee?

Yes. All of our clothing line carries a lifetime free repair of any seam. Additional buttons and collar stays are always free for the asking. A guarantee is only as good as the company, which is why we offer you the best.

I have a friend who wants to talk to you about building his wardrobe. How can he get in touch?

Show your friend the Contact Us page of the site and invite him to write to us. We respond to every inquiry and appreciate the opportunity to be of service.

Can I speak to someone in management?

Of course! We can be reached at out New York City office at 212 365 0234 from 9AM - 6PM Monday - Saturday.

Do you share your customer list with other companies?

We never have, and we never will. We respect and value your privacy.

 

Product & Options 

 

I'm a bit hesitant to order custom tailored suits and shirts - I worry about the fit..!!

Not to worry. You may start your first order by sending us your best fitting clothes. Or, if you do take your own measurements, follow the guidelines on our website to be sure the information is precise and comprehensive. Once we've received your order, our master tailor will call you and confirm all of your sizes for complete accuracy. For best results, set up an appointment with our Creative Director to get measured.

Can I use different kinds of fabrics?

Of course! You may choose any fabric we offer. We stock well over 4000 fabrics, all of which come with high thread counts for rich texture and feel. We have put only a few samples up here on our site, but we encourage you to browse through the fabrics we've posted. Then, if you don't find the exact fabric you're looking for, simply send us an e-mail with the description, or a photograph from a catalog or magazine. We'll try to find the perfect match for you (and we can even send you a swatch!)

Do your shirts come with removable or permanent stays?

Our Shirts come with removable stays, but you could specify permanent stays in the details.

What's the difference between Non Fused and Fused?

Fused collars and cuffs get a heavy lining. The interfacing and outer material are fused using a high heat and glue to make them a bit stiffer. We recommend non-fused if you send your shirts to a commercial laundry, and fused if you launder your shirts at home.

Will my shirt tails be long enough?

We would never skimp here. Your shirt tails will be based upon your height and weight, then designed to your complete satisfaction.

Is it possible for you to duplicate the fit of a favorite shirt, suit, pants or dress in my wardrobe?

Absolutely. Just send us your sample with your order. We'll be glad to incorporate any changes you might want, then return the sample you sent, along with your new Born To Tailor clothing.

Do I need to worry about shrinkage?

No, all our fabrics are pre-shrunk.

Can I order white collars and/or cuffs?

Yes. At no extra charge, of course.

When I place my order, can I choose different styles? Is it possible to request different cuts, lapels, collars, cuffs, pockets or other unique features for each garment?

Yes. We let you choose as many designs as possible for each garment at no extra cost.

Does each and every customer get his own personalized pattern?

Absolutely. A precise paper pattern is prepared based on your personal measurements and requirements. The only thing that is the same for all of our customers is our commitment to quality. We use the finest threads, and the strongest linings in all of our clothing. And, our buttons will never turn milky white from laundering!

What are the differences among the fabrics that you offer?

You will often see fabrics described numerically as 100's, 120's, 140's, 160's, etc. This number refers to the thickness of the yarn: the lower the number, the thicker the yarn; the higher the number, the finer the yarn.

Are new fabrics available frequently?

Yes, we introduce new fabrics all the time. Let us know if you have a specific request, and we will endeavor to find the fabric for you.

Are your suits canvassed?

Absolutely. Our suits are half or full canvassed using a distinctive course.

What kind of shoulder pads do you use?

We use the lightest possible shoulder pads to give your jacket a very natural look.

Do you cater to wedding parties?

We do it all the time. We are here to make your special day even more exceptional. Get in touch with us to schedule a group appointment for the entire wedding group. Our Creative Director will come in with all the samples, style and the knowledge that is required to electrify everyone at the wedding.

Payment

 

How can I pay for my order?

We accept Visa, MasterCard, Discover, American Express, Checks & Cash at our New York City office.

Is my Credit Card information safe?

Absolutely. Our website features a SSL secure connection while the transaction is taking place.

Measurements

 

Do I need a tailor to take my measurements for online order?

No. You can use our Measurement Guide to take your measurement with the help of a friend. It’s a very easy process and it only takes 10 minutes.

Can I schedule an on-site visit with your master tailor in my home or office?

Certainly. If you, your friends, colleagues, and/or family members are interested in custom tailored clothing, we will be happy to make the arrangements. Our Creative Director travels extensively throughout the US and Europe.

Do I have to get re-measured every time I pick something out?

Not at all. Once we have your measurements on file, re-orders are easy. If you want something new, all you have to do is select the cloth and styles.

I am not built like models on your website. Will the apparels fit me right?

Definitely. Every garment is made according to your measurements. Not to mention, our garments are made to impress.

Do you make garments for big guys and children?

Absolutely. We have customers of all figures, sizes and ages.

Alterations & Returns

 

What if my garments do not fit?

If your garments do not fit, we will cover alterations on your garments or remake it and work with you until you are fully satisfied.

What is your return policy?

Since each clothing item is custom made specifically for you, we cannot offer refunds. However, we are 100% committed to working with you until you are fully satisfied.

My order does not fit as expected, what should I do?

Please call us at 212 365 0234 or email us at info@borntotailor.com to start the alterations or remake process.

What about my new measurements after an alteration or remake?

We take care of that. Your new measurements will be updated in our system for future orders.

What do I do with the garments that did not fit me before remake?

You have an option of sending them back to us, keep them or donate them to the charity of your choice.

Shipping & Delivery

 

How long does it take to receive my order?

You will receive your order in two to four weeks. We always try our best to deliver sooner. If you need your order sooner please send in your request and we'll do our best to get it to you in time.

What shipping options do you offer?

On completion of your order, all garments are shipped by UPS International Air or DHL to our New York City office, then sent directly to you or available for you to pick up.

For online orders, all garments are shipped directly to you by UPS International Air or DHL. We take full responsibility for all customs clearances and documentation.

What countries can you ship to?

We ship to every country.